Konjac is a natural plant known for its health benefits. It is grown in the mountains of East Asia. We use the extracted fiber from the plant's root and mix it with water to create delicious, healthy foods!
Our high quality, organic noodles are infused with a small amount of oat fiber to give it a better texture and color in comparison to other products on the market. Also, these noodles do not have the "fishy odor" that other Shirataki noodles have!
Buyers are responsible for providing us with an accurate information upon purchase. Please contact us as soon as possible if you need to modify your shipping address after you have placed your order. Once your order has been shipped out, we cannot modify or change your order.
Konjac is a plant that only grow in a very specific area in China, so our ingredients are sourced sustainability from that area. Well Lean is, however, a fully American company based in San Diego California.
Order confirmation is typically emailed to all customers within one hour of placing your order. Please check your junk/spam folder if you can't find it in your inbox.
Contact customer support below if you still cannot locate your order confirmation email.
Free shipping! Your package will be delivered 3-5 business days once the order is placed. For more information, please visit our Shipping Information page.
Tracking number can be located by going to your order confirmation email or shipping confirmation email.
Shipping Confirmation Email > Track Your Package > Tracking Number**
Order Confirmation Email > View Your Order > Tracking Number**
**Please know that once your order is fulfilled, it takes around 1-2 business days for tracking number to appear next to each of your line item. Once the tracking number is generated, it takes a day or two for it to update its status.
Step 1: Please check with your neighbors and other people living with you first and see if they have picked them up for you already.
Step 2: If an order shows up in our system as delivered but you did not receive your package, please notify your local police and the carrier to file a stolen package report.
Step 3: Once a report has been filed, please submit it to contact@welllean.com along with your order number to receive a replacement order.
We accept returns for damaged Well Lean goods that are returned in the original packaging and condition within 14 days of purchase. We do not accept returns for change of mind. For more information, please visit our Refund and Cancellation page.
Amazon also does not allow us to do returns due to their food policy.
Sometimes products from the same order are shipped out separately.
Please double check the tracking status of each item by doing the following:
Shipping Confirmation Email > Track Your Package > Tracking Number
OR
Order Confirmation Email > View Your Order > Tracking Number
If all your products are marked as delivered but you are still missing some items, please contact us immediately within 7 days of receiving your order.
Contact support
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